Privacy Policy

Introduction

PoolPilotX Baldwin Park Pool Service respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.

Information We Collect

Personal Information

When you request a quote or schedule service, we collect information such as your name, address, phone number, email address, and payment information. We also collect information about your pool, including size, type, equipment, and any specific service needs or concerns.

Service Information

During service visits, our technicians may collect information about your pool condition, chemical levels, equipment status, and any work performed. This information helps us provide better service and track your pool maintenance history.

Website Information

When you visit our website, we may automatically collect certain information, including your IP address, browser type, device information, and pages visited. We use this information to improve our website and understand how visitors use our site.

How We Use Your Information

We use your information to provide and improve our services. Specifically, we use it to:

• Schedule and perform pool cleaning and maintenance services
• Process payments and send invoices
• Communicate with you about your service, including appointment reminders and service updates
• Respond to your questions and customer service requests
• Maintain records of service history for quality assurance
• Send promotional offers and information about our services (you can opt out at any time)
• Improve our services and website functionality

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who help us operate our business (such as payment processors or scheduling software), who are bound by confidentiality agreements
• When required by law or to protect our rights, property, or safety
• With your consent or at your direction

Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or destruction. We use secure servers, encryption for payment information, and limit access to personal information to employees who need it to perform their jobs.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to provide services to you, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically maintained for at least three years for quality assurance and warranty purposes.

Your Rights and Choices

You have the right to:

• Access and review the personal information we have about you
• Request corrections to your personal information
• Request deletion of your personal information (subject to legal and business requirements)
• Opt out of marketing communications at any time

To exercise these rights, please contact us using the information below.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser preferences.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: